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how to work out your temporary password

This section explains how your temporary password is generated.

Your default password is your date of birth reversed (YYYYMMDD) - e.g. if you were born on 23 May 1960, your password would be 19600523. Once logged in you can update your password at any time.

graphic showing how your date of birth is broken into year - month - day and put together to make your temporary password

PLEASE NOTE - if you have previously logged in to your user dashboard, and have changed your password, your temporary password will no longer exist and this system will NOT work.

If you are still unable to log in, please CONTACT US, providing your name and the email address you used when you registered as a member. We'll send you a copy of your temporary password.